Privacy Policy

This Privacy Policy explains how Band9prep Education, Inc. ("Band9prep," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and IELTS preparation services (collectively, the "Services"). It also explains your privacy rights and choices.

1. Scope and Relationship to Terms

   
   This Privacy Policy applies to personal information we process in connection with the Services. It should be read together with our Terms of Service and other product notices.

2. Information We Collect

   
   a. Account and Contact Information: name, email address, password hash (via authentication providers), country, and other details you provide.
   b. Educational and Progress Data: practice attempts, scores, feedback history, study plans, completion metrics, and learning preferences.
   c. User Content: essays, speaking recordings, prompts, responses, and other content you upload or generate in the Services.
   d. Usage and Device Data: interactions with the Services, IP address, browser type, device identifiers, operating system, pages viewed, and timestamps.
   e. Payment and Transaction Data: subscription status, billing cycle, and transaction metadata from payment providers. We do not store full payment card numbers.
   f. Cookies and Similar Technologies: identifiers used for authentication, security, preferences, analytics, and service performance.

3. How We Use Your Information

   
   a. To provide, operate, and maintain the Services.
   b. To deliver personalized study recommendations, feedback, and progress insights.
   c. To communicate with you about account, billing, support, security, and policy updates.
   d. To secure the Services, prevent fraud and abuse, and enforce our legal terms.
   e. To analyze usage trends and improve product quality, reliability, and educational outcomes.
   f. To comply with applicable law and legal obligations.
   g. To send product announcements and educational updates where permitted; you can opt out of non-essential marketing communications.
   h. To process User Content for AI-assisted scoring, personalization, and feature improvement consistent with our Terms.

4. Legal Bases for Processing (EEA/UK and Similar Regions)

   
   Where required by law, we process personal information based on one or more legal bases, including:
   a. Performance of a contract (for account and subscription services).
   b. Legitimate interests (security, product improvement, fraud prevention).
   c. Consent (where required, including specific cookie or marketing uses).
   d. Legal obligations (tax, accounting, compliance, and lawful requests).

5. How We Share Information

   
   a. Service providers and subprocessors that support hosting, payments, analytics, communications, support, and security.
   b. Professional advisors and business partners where needed for operations, legal compliance, or dispute resolution.
   c. Authorities or other parties when required by law or to protect rights, safety, and platform integrity.
   d. Corporate transactions, such as merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
   e. Aggregated or de-identified data that does not reasonably identify you may be used and shared for research and analytics.

6. Cookies and Similar Technologies

   
   We use cookies and similar technologies for:
   a. Essential functionality (authentication and security).
   b. Preferences and user experience improvements.
   c. Analytics and performance measurement.
   d. Marketing where permitted.
   You can manage cookies through your browser settings. Blocking some cookies may affect features of the Services.

7. Your Rights and Choices

   
   Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal information.
   a. Account data can be reviewed or updated in your account settings.
   b. You may request a copy of your educational data and progress history.
   c. You can opt out of non-essential marketing emails via unsubscribe links.
   d. You can request deletion of your account, subject to lawful retention requirements.
   e. You may have the right to appeal or lodge a complaint with a data protection authority in your jurisdiction.

8. Data Retention

   
   We keep personal information for as long as needed to provide the Services, maintain account integrity, resolve disputes, enforce terms, and meet legal, tax, accounting, and compliance obligations. Retention periods vary by data type and purpose.

9. International Data Transfers

   
   Your information may be processed in countries outside your jurisdiction. Where required, we use appropriate transfer safeguards recognized under applicable law.

10. Children's Privacy

    
    Our Services are intended for users age 16+ or the minimum legal age in their jurisdiction. We do not knowingly collect personal information from children below that threshold. If we learn we have collected such information, we will take reasonable steps to delete it.

11. Data Security

    
    We implement technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit where appropriate, monitoring, and security review processes. No method of transmission or storage is completely secure.

12. Regional Privacy Disclosures

    
    a. California and similar U.S. state laws: You may have rights to know, access, correct, delete, and obtain a copy of certain personal information, subject to exceptions.
    b. We do not sell personal information for money. If "sharing" for cross-context behavioral advertising is defined by applicable law, you may request to opt out where required.

13. Changes to This Privacy Policy

    
    We may update this Privacy Policy to reflect changes to our Services, legal obligations, or data practices. If changes are material, we will provide reasonable notice (for example, by posting a notice on the website or emailing account holders) and update the "Last Updated" date.

14. Contact Us

    
    If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
    Band9prep Education, Inc.
    Email: support@band9prep.com
    Website: https://band9prep.com

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Privacy Policy for Band9prep Education, Inc.

Last Updated: April 2026