Refund Policy

This Refund Policy explains when Band9prep Education, Inc. ("Band9prep," "we," "us," or "our") provides refunds for paid subscriptions to our IELTS preparation services.

1. Refund Eligibility Window

   
   a. Monthly plans: You can request a full refund within 7 calendar days from the initial charge date.
   b. Quarterly plans: You can request a full refund within 14 calendar days from the initial charge date.
   The refund window starts at the transaction timestamp shown on your payment receipt and is measured in calendar days.
   c. After the applicable refund window, payments are non-refundable except where required by applicable law.
   Example: If your monthly charge is on April 1 at 10:00 UTC, the refund deadline is April 8 at 10:00 UTC. If your quarterly charge is on April 1 at 10:00 UTC, the deadline is April 15 at 10:00 UTC.

2. What Qualifies as an Eligible Request

   
   To be eligible, your request must:
   a. Be submitted within the correct window above.
   b. Be submitted by the account holder or payer.
   c. Include the billing email and basic purchase details so we can verify the transaction.
   d. Describe the issue briefly (optional but helpful).

3. Subscription Cancellations

   
   You can cancel anytime. Cancellation stops future renewals but does not retroactively refund charges outside the eligible refund window. If canceled, your paid access continues until the end of the current billing period unless refunded.

4. Renewals and Duplicate Charges

   
   a. Renewal payments are generally non-refundable after the relevant refund window.
   b. If you were charged by mistake (for example, duplicate billing), contact us and we will investigate and correct it where appropriate.
   c. Refunds are issued to the original payment method only.

5. Discounts, Promotions, and Plan Changes

   
   a. Purchases made with discounts or promotions follow the same 7-day (monthly) and 14-day (quarterly) refund windows unless a promotion explicitly states different terms.
   b. If you upgrade or switch plans, a new refund window applies to the new charge based on that plan type.

6. How to Request a Refund

   
   Email support@band9prep.com with:
   a. Subject line: "Refund Request".
   b. Your account email.
   c. Plan type (monthly or quarterly).
   d. Charge date and any payment receipt or transaction ID.

7. Review and Processing Timeline

   
   a. We aim to send an initial response within 1-2 business days.
   b. We typically complete review within 3-5 business days.
   c. If approved, refunds are sent to the original payment method.
   d. After approval, most refunds appear within 5-10 business days, but bank or card providers may take additional time to post funds.

8. Partial Refunds, Taxes, and Fees

   
   a. We do not provide prorated or partial refunds outside the eligible refund window unless required by law.
   b. Approved refunds include subscription charges and applicable taxes where legally refundable.
   c. Payment processor or bank fees charged by third parties may not be refundable.

9. Policy Abuse and Chargebacks

   
   We may refuse requests that are fraudulent or abusive. Before filing a chargeback, contact us so we can resolve billing issues directly.

10. Third-Party Purchases

    
    If your purchase was made through a third-party marketplace or platform, that provider's refund rules may apply. In such cases, we will guide you to the correct refund channel.

11. Changes to This Refund Policy

    
    We may update this policy from time to time. Updates apply prospectively and will be posted on this page with a revised "Last Updated" date.

12. Contact Information

    
    For refund requests or questions about this policy, contact:
    Band9prep Education, Inc.
    Email: support@band9prep.com
    Website: https://band9prep.com

By purchasing a monthly or quarterly subscription, you acknowledge that you have read and understood this Refund Policy.

Refund Policy for Band9prep Education, Inc.

Last Updated: April 2026